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Branch Manager

About The Role

We’re looking for a Branch Manager to join a Coventry area branch to lead and inspire one of our teams.

In this role you’ll be responsible for leading and engaging one of our larger teams, who provide an exceptional face to face service to our diverse range of customers.

You’ll be passionate about your team, setting a service focused vision and delivering high standards. You’ll take ownership for making sure your team is equipped to provide an individual customer service, get things right first time, follow risk procedures and achieve their personal development goals.

Our branches play a key part in their community and you’ll be driven to have a positive impact by making a difference in your area. And whilst we have a clear passion to deliver exceptional service and achieve goals, this role is not sales based and there are no individual or team sales targets.

About You
We have a reputation for excellent customer service and we really want to meet people who care about customers as much as we do. Your experience will therefore have a strong customer service focus.

 

To be successful in the role you’ll have recent experience working in a management role within a similar Financial Services branch based environment, leading a large team. You’ll be passionate about leading people and will be able to demonstrate where your experience has made a difference. This will include experience of coaching and developing individuals who provide high standards of customer service and quality standards.

About The Company
Here at Coventry Building Society, we’re proud to be a mutual building society and we’re committed to providing a first class service to our members.
 
Our people are pivotal in achieving our mission and we’re embarking on an exciting journey to ensure our employee wellbeing is at the forefront of what we deliver as a function; after all, without our people, we wouldn’t be as successful as we are. 
 
Times Top 100 Best Companies to Work For 2017, 2018 and 2019!
 
YouGov Highest Customer Satisfaction of any Bank of Building Society
 
ORC Employee Engagement Award for Excellence

Which Recommended Provider for Savings
 
Savings Champion Awards (2017)
 
We’ve also been proud holders of Gold Ribbons from Fairer Finance since they introduced them over two years ago. Fairer Finance helps consumers find a bank or building society that offers good service, not just a good rate.
 
 
 

Key Information

Role Title:
Branch Manager
Salary Details:
Up to £40,000 (Dependant on relevant experience)
Number of hours per week:
36.25
Location:
Coventry - Various Branch Locations
Vacancy Type:
Permanent - Full Time
Closing Date:
25 Mar 2019