Head of Change Management Office

The Head of Change Management Office (CMO) will play a key role in bringing together Coventry and Co-operative Bank change functions, taking a best of both approach to create a centre of excellence in change portfolio management that enables value delivery through well planned, governed and delivered change at scale and across many business capabilities.

The role will be responsible for defining and establishing a Change Management office with capacity and capability to enable a period of significant transformation, delivering value and change objectives in line with Group’s corporate strategy through management and optimisation of delivery management processes, control frameworks, first line assurance and executive and Board level governance and reporting to enable effective investment prioritisation and data-based decision making.

The Head of Change Management Office drives the evolution and adoption of the Group’s Change Delivery Framework, implements governance standards, supports investment prioritisation through data-driven insights to enable informed decision-making by the Group Executive Change Committee. Ensuring transparency across the portfolio, the role is instrumental in ensuring that change initiatives are aligned with Group strategy, deliver expected benefits, and are executed with appropriate levels of oversight and control.

Creating a high performing team across a central and distributed change management delivery team akin to Portfolio Management Office will be critical to the creation of a successful team. Fostering collaboration and ambition, creating a single vision, creation of clear roles with ability to hold change portfolios to account and ensuring we have the right tools to manage c£200m of change across multiple change portfolios.

You’ll be highly credible with +15 years’ experience of leading change management functions across large scale strategic and regulatory transformation programmes and portfolios, you build trust quickly and are skilled in influencing and challenging senior stakeholders and leading teams through transformation.

You will be experienced across multiple delivery methodologies, well-versed with control frameworks, risk and dependency management across portfolios. You have developed or evolved ways of working and embedded it in organisation.

Passionate about data-based delivery management and reporting, you’ll relish the opportunity to grow our data capability to measure what matters. Experience of implementing or operating a first-class delivery management data capability utilizing JIRA, power BI, excel and other portfolio management tools is important.

You will have experience of partnering with executive leadership to translate corporate strategy into change initiatives, setting up and leading programmes, driving programme forward through KPIs and success measurers, and successfully delivering the set objectives while navigating through the challenges that change leadership faces with appropriate controls to stay well governed.

You will have an eye for details and are skilled at creating Executive presentations articulating complex information into Executive and Board governance forums. You are confident to be able to deputise for the Change Director in presenting at Executive governance or Board level forums as required.

As a seasoned people leader, you inspire commitment, set clear expectations and empower people to deliver with ability to have tough conversations when needed. You operate well with high levels of ambiguity, drive the agenda and proceed at pace whilst taking the team with you. Highly resilient and flexible, with a positive approach, you strive for continuous improvement and celebrate success.

You will have a track record of delivering outcomes by instilling discipline, rigour and structure. You have experience in dealing with and overcoming complex challenges, regulatory demands, and stretch targets.

You will have strong financial acumen and experience in developing budgets for change initiatives, business / value cases, tracking ROI and value delivery.

You’ll be technology savvy and understand the benefits of technology both as a differentiator but also as an enabler.

You have an open communication style and high levels of emotional intelligence. As a leader, you have created and communicated a vision, setting pace and ambition, built strong relationships, earned reputation for delivery velocity with control and communicated strategic messages to a range of internal and external audience groups.

To be successful in this role, it’s essential that you’re able to demonstrate:

• You will have successful experience of leading an enterprise portfolio management office in a regulated environment, especially financial services with a total annual spend above £150m
• Previous experience of successfully leading change in a senior delivery role and having successfully set up or matured enterprise CMO or PMO in multiple delivery frameworks, including SaFE scaled agile or similar as well as waterfall
• Significant experience across multiple organisations of Exec level governance, reporting and stakeholder management and use advanced presentation skills to communicate key messages clearly.
• Strong situational awareness and leadership and have great influencing skills to overcome challenges in different types of mindsets, approaches, and experience levels.
• Experience of scaling and optimising delivery practices including demand pipeline management, delivery controls, delivery management tooling and first line assurance
• Demonstrable experience of setting overall goals and holding to outcomes, inspiring and leading a team of over 20 to integrate ways of ways of working into one best way.
• A strong ability in creating alignment around our overall vision with relevant stakeholders at multiple levels
• Experience within a financial service / regulated sector

• You operate well with high levels of ambiguity, drive the agenda and proceed at pace whilst taking the team with you. Highly resilient and flexible, with a positive approach, you strive for continuous improvement and celebrate success.

We’re one of the largest building societies in the UK and we share a mutual goal across our branches and our offices to improve the lives of others.

We’re officially recognised as a ‘Great Place to Work’ and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing.

At the beginning of the year, The Co-operative Bank officially became part of our Group. Together, we have shared values and an ethical approach towards our members, customers, and colleagues.

We’re serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you’ll build more than just a career with us.

All together, better.

Flexibility and why it matters.

We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role. 

Proud to be a Disability Confident Committed Employer

We’re proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.

If you would like to opt in to the scheme please contact our recruitment team when you apply via Get in touch - Coventry Building Society (coventrycareers.co.uk)