Mortgage Support Co-Ordinator

Our vision is to ensure all customers can own their home, and we do this by investing time by speaking to our customers, understanding and learning their plans about their mortgage and providing any suitable solutions to them. This is a 12 month opportunity.

Our mortgage interest only team are primarily an outbound telephony area that pro-actively manage their own customers by taking responsibility of their situation, from start to finish.

The role of a the coordinator is managing their own workload, investigating the facts of a customer’s individual situation and case, then making contact with the customer to help and guide them through any changes.

Full training and support will be provided allowing you to finish each day knowing how you have made a difference to customer’s future. This role will also help the greater area by supporting our collections customers when needed.

To support our members needs we currently work across the working hours of Monday to Friday 8am - 7pm and Saturday 9am - 2pm. Once you are trained and comfortable there will be hybrid blend of working from home and 2 days in the Coventry office.

 Benefits:

For this role you’ll be confident talking people and enjoy helping customers. Coping with pressures and problem solving will be a parts of the role so you’ll be a professional and committed person with a flexible, team focused approach. You’ll also be passionate learning and developing mortgages knowledge.

To be successful in this role its essential you have:

• Current experience in a customer focused role, providing exceptional service on a daily basis.
• Excellent communication skills with the confidence to talk to lots of different people
• experience of handling more sensitive, challenging and / or complex customers’ enquiries
• Good problem solving and decision making skills

Desirable experience will include:

• Working in a telephony environment
• Mortgage knowledge

We’re one of the largest building societies in the UK and we share a mutual goal across our branches and our offices to improve the lives of others.

We’re officially recognised as a ‘Great Place to Work’ and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing.

At the beginning of the year, The Co-operative Bank officially became part of our Group. Together, we have shared values and an ethical approach towards our members, customers and colleagues.

We’re serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you’ll build more than just a career with us.

All together, better.

Flexibility and why it matters

We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role. 

Proud to be a Disability Confident Committed Employer

We’re proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.