Economic Crime Manager - KYC and Due Diligence

Our Economic Crime department have the new opportunity to join the Financial Crime Operations team as KYC & Due Diligence Team Manager. This role will play a crucial role in ensuring we continually maintain up to date information on our customers in line with internal policy and external regulation, ensuring completion of effective Enhanced Due Diligence (EDD) wherever appropriate. It will ensure we remain resilient and customer-centric, delivering exceptional value to our customers while maintaining compliance with regulatory standards.

The role holder will manage a team of Investigators to undertake timely and effective due diligence reviews both an onboarding, and on an going basis for our retail and SME customers. It will develop and maintain comprehensive KYC procedures, continuously identifying opportunities to streamline processes and improve operational efficiency, as well as oversee and manage the end-to-end client lifecycle management, ensuring a seamless, compliant, and efficient process aligned with regulatory standards and internal policies.

The person in role will ensure that operational services remain fit for purpose and compliant with relevant statutory and regulatory frameworks across AML and Sanctions risk management.

To be successful in this role it’s essential you have:

• Leadership experience with a passion for developing others and driving high standards
• Strong experience within customer service and a financial services environment
• Experience of KYC and due diligence requirements in Financial Services.
• Anti-money laundering and terrorist financing experience.
• Financial crime risks and investigative techniques.
• Excellent stakeholder management and communication skills
• The ability to handle complex investigations and high-pressure situations
• Strong analytical and problem-solving capabilities
• Excellent presentation and communication skills

Desirable experience needed will be:

• Qualifications such as the ICA Certificate in Anti-Money Laundering
• Change / project management and process improvement experience

We’re one of the largest building societies in the UK and we share a mutual goal across our branches and our offices to improve the lives of others.

We’re officially recognised as a ‘Great Place to Work’ and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing.

At the beginning of the year, The Co-operative Bank officially became part of our Group. Together, we have shared values and an ethical approach towards our members, customers, and colleagues.

We’re serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you’ll build more than just a career with us.

All together, better.

Flexibility and why it matters

We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role. 

Proud to be a Disability Confident Committed Employer

We’re proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.