Fraud Oversight Manager

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Job overview

LocationLocation:
Coventry, Manchester
Working HoursHours:
35 Full Time
Closing DateClosing Date:
17 Nov 2025
Advertising Salary:Salary Details:
£46,870 - £70,310

Summary

About the role

Our 2nd line of defence in Financial Crime provides fraud oversight which involves identifying, monitoring, and reducing fraud risks through the implementation of standards, strategies, and specialised functions.

The team require a manager to define the fraud controls to put in place across the Group going forward, also providing leadership of 2nd line’s oversight and challenge of 1st line controls.

You’ll work closely with first-line teams to embed fraud policies, identify gaps, and support the design of solutions that meet policy standards. You’ll ensure new products are built with fraud controls in mind and lead conversations on key fraud issues, helping teams understand and manage risks effectively.

You’ll also lead second-line oversight activity, focusing on priority areas and working with first-line teams to investigate fraud cases and find root causes. In addition, you’ll support Financial Crime Analysts with specific fraud-related queries when needed.

About you

To be successful in this role we require the following skills:

Essential:

  • You’ll have extensive experience of all applicable Financial Crime regulation, legislation and peer practice within a retail banking environment, within 2nd line.
  • You’ll be comfortable with how this guidance applies across both personal and business customer types.
  • You’ll have policy drafting experience, translating legislation and regulation into policies and standards, whilst taking into consideration broader industry practice.
  • You’ll have demonstrable experience of dealing with customer and policy escalations, delivering appropriate guidance on next steps and proposing evolutions to controls as required
  • You’ll have strong communications and team working skills, working in conjunction with business areas to ensure appropriate Financial Crime risk awareness and ensuring policy requirements are considered in new products and propositions.

About us

We’re one of the largest building societies in the UK and we share a mutual goal across our branches and our offices to improve the lives of others.

We’re officially recognised as a ‘Great Place to Work’ and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing.

At the beginning of the year, The Co-operative Bank officially became part of our Group. Together, we have shared values and an ethical approach towards our members, customers, and colleagues.

We’re serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you’ll build more than just a career with us. 

All together, better.

Flexibility and why it matters
 
We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role. 

Proud to be a Disability Confident Committed Employer

We’re proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.

Location

Coventry
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