Infrastructure Analyst - EUS (12 months)

You’ll join an established team responsible for hardware and software fulfilment across the Society, and performing troubleshooting activities to find appropriate resolutions to user incidents and problems.

This role will support the development of our device lifecycle management roadmap, ensuring that end user hardware is maintained and refreshed in line with our definitions. The overall process will include.

•  Onboarding of new devices into the CMDB and Asset Register
• Building and configuring new devices
• Provisioning of new devices to our Colleagues
• Preparing old devices for decommissioning with our third party

There will also be a requirement to support with individual user requirements such as troubleshooting any issues experienced when colleagues receive their new hardware.

You’ll be working with stakeholders from across the business, as-well as specialist teams within CIDO to make the programme a success. You’ll also be able to influence and build process improvements along the way.

This role requires the successful candidate to be onsite every day in the Coventry office.

You’ll be a fast learner, able to pivot and adapt to business needs as demands change. You’ll pride yourself on delivering quality products and providing excellent customer service to the business. You’ll need an eye for detail to ensure that processes are clearly defined and followed. Having a growth mindset will also allow you to spot opportunities where plans and processes could be more efficient based on the existing ways of working.

You’ll need excellent face to face communication skills, and you’ll be able to translate technical IT descriptions to non-technical colleagues, in clear and understandable terms.

•  Windows 11
•  Teams
• OneDrive
• Office 365
• BitLocker

• Task sequences
• Device management
• Applications and deployments (Desirable)

• Device management

- Active Directory
- ServiceNow (Desirable)

We’re one of the largest building societies in the UK and we share a mutual goal across our branches and our offices to improve the lives of others.

We’re officially recognised as a ‘Great Place to Work’ and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing.

At the beginning of the year, The Co-operative Bank officially became part of our Group. Together, we have shared values and an ethical approach towards our members, customers, and colleagues.

We’re serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you’ll build more than just a career with us.

All together, better.

Flexibility and why it matters

We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role. 

Proud to be a Disability Confident Committed Employer

We’re proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.