Senior Collections Strategy Analyst

We are now looking for a Senior Collections Strategy Analyst to join our newly formed Collections Strategy & Performance team. This role will be responsible for the daily and monthly execution of collections strategies, control routines and MI across the Group’s portfolios (secured, unsecured, SME and end-of-term IO). The role turns data into actionable insight, ensuring strategies deliver fair, sustainable customer outcomes within risk appetite while meeting commercial objectives.

The role holder will look after the strategy design and daily / monthly strategy execution and implement approved strategy changes in line with change control and testing standards. It will also be responsible for producing and owning regular MI packs/dashboards covering arrears flow and roll rates, cure, forbearance effectiveness, contact success and outcome indicators, as well as investigating trends and drivers and recommend actionable changes.

• SAS and / or SQL experience.
• Experience of either secured and / or unsecured collections.
• Skilled in translating data and MI analysis into meaningful information.
• Experience producing MI dashboards and automated reports
• Confident in persuading and influencing senior stakeholders.
• Excellent written and verbal communication skills.
• Good excel and PowerPoint skills.
• Strong knowledge of UK regulatory expectations.

Desirable experience will be:

• Understanding of the importance of customer care
• Mortgage collections and consumer duty

In 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK’s original ethical bank was the start of an exciting journey.

Trusted by over four million people, we’re a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.

We’re officially recognised as a ‘Great Place to Work’ and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. 

We’re serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you’ll build more than just a career with us.

Flexibility and why it matters

We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.                 

Proud to be a Disability Confident Committed Employer

We’re proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.