Social Impact Senior Specialist

We have the new opportunity to join us a Social Impact Senior Specialist. This role will be passionate about driving meaningful social impact, using their expertise to advance the Group’s priorities in tackling homelessness and building financial resilience in our communities. Working closely with internal and external partners, the person in post will identify practical and purposeful ways to support underserved communities and help maximise positive outcomes.

Bringing energy and insight to the Social Impact team, the role holder will support thought leadership, campaigning and best‑practice bench marking. They will also manage key charity partnerships, oversee KPIs and ensure hardship funding is used effectively. By collaborating across the business, including with the Chief Commercial Office, the Social Impact Senior Specialist will help shape products and services that enhance financial inclusion and strengthen the Group’s broader social impact ambitions.

The Social Impact Senior Specialist will play an active role in research and campaigning, working with colleagues in Corporate Communications to raise the Group’s profile on social impact issues. Strong relationship‑building and networking will be essential as they engage with charities, experts and colleagues. With a keen eye for risk and regulatory alignment, the role holder will apply insight, analysis and challenge to develop effective solutions to complex social issues—making a significant contribution to the Group’s purpose‑led goals.

For this role you’ll need to have:

• Experience in working in third sector, public sector or within a corporate social impact team. 
• Experience of working with the challenges different communities face when it comes to financial resilience, and an understanding of what financial institutions can do to help
• Experience in working with the issues surrounding homelessness and what successful interventions look like.
• Highly developed stakeholder management and influencing skills
• Ability to collaborate and be proactive, with a track record of managing change
• Existing networks of people who can advise on social impact issues

Experience in these areas would be helpful:

• Social impact measurement

In 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK’s original ethical bank was the start of an exciting journey.

Trusted by over four million people, we’re a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.

We’re officially recognised as a ‘Great Place to Work’ and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. 

We’re serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you’ll build more than just a career with us.

Flexibility and why it matters

We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.                 

Proud to be a Disability Confident Committed Employer

We’re proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.