Data Rights Manager

The Data Rights Manager is central to the Group’s commitment to protecting personal data and complying with the UK GDPR, the Data Protection Act 2018 and evolving legislation, including the Data Use and Access Act 2025. The person in post will support the delivery of a robust, evolving data protection compliance programme regulated by the Information Commission and aligned to the Group’s values.

The role holder will lead a specialist team responsible for receiving, verifying and responding to data protection rights requests from customers and their representatives, ensuring all requests are managed accurately and within strict statutory timeframes. Effective workload management and oversight will be essential to maintaining service quality and regulatory compliance.

This role will also oversee complex and highly sensitive information requests from employees, former employees, contractors and applicants. The role holder will ensure investigations and responses are handled with empathy, professionalism and discretion, supporting the team through challenging and often contentious cases.

As a key part of the Group’s personal data risk management framework, this role will identify emerging trends, provide regular reporting and empower the team to research and resolve complex issues. By doing so, the role protects the Group from regulatory action, financial penalties, reputational damage and loss of trust.

This role can operate from either our Head Office campus in Binley, Coventry or our Manchester office but as a Group role, travel to both locations will be required. A team-led hybrid working arrangement is in place.

For this role you’ll need to have:

• You’ll have current or recent leadership experience from a regulated environment, ideally financial services.
• Sound knowledge of the UK’s data protection regime and an understanding of where the UK fits in comparison to the overall European data protection context.
• GDPR / SARs legislation experience.
• Strong attention to detail, written and verbal communication skills.
• Strong decision making skills that affect individuals and companies as a whole.
• Good awareness of the risks and consequences of unlawful disclosure of personal data.
• Ability to review large documents containing technical language, to digest and share that information in an appropriate manner.
• Proven experience in providing advice, guidance, and support to other parts of the business to make sure data protection obligations are met.
• The ability to create and maintain process documentation and MI, ensuring that decisions are made in a consistent and defensible manner.

Experience in these areas would be helpful:

• Financial Services background

For this role you’ll be naturally analytical and highly organised, you work independently with strong attention to detail and clear communication skills. You make evidence‑based decisions and apply risk and compliance practices pragmatically. You confidently lead, influence and collaborate with integrity, maintaining discretion at all times. You naturally mentor and inspire others, sharing knowledge to help strengthen the organisation and its economic crime model.

For this role you’ll need to have:

• Recent experience of leading a team within a regulated industry, ideally Economic Crime.
• A strong knowledge of the economic crime space across anti money laundering, sanctions and fraud, with practical experience of working in risk and/or advisory.
• Experience working within projects and continuous improvement initiatives.
• An extensive practical knowledge of economic crime techniques and processes to mitigate risks.
• A comprehensive understanding of the financial services industry and matters affecting it.
• The ability to lead the creation of insights and spot areas of opportunity for improvement, proactively.
• The knowledge to identify trends within root causes and understand the wider implications of a problem.
• Excellent communication skills both internally and externally with the ability to persuade and influence at all levels.
• Strong stakeholder management skills with the ability to hold others to account.

Experience in these areas would be helpful:

• Strong report writing skills and experience creating formal documentation to support with the mitigation of risk.
• Experience working to time sensitive deadlines, with an ability to self-prioritise workload where appropriate.