Business Development Manager - London

We are looking a Business Development Manager to look after our London postcodes EC, E, N and NW. This role is responsible for ensuring our Intermediary strategy is actively and effectively promoted across the designated territory, using an agreed blend of face‑to‑face and virtual interaction to meet the needs of our intermediary partners. The role holder will shape and drive our broker relationship approach by reviewing market conditions, monitoring business volumes and responding proactively to emerging trends. A deep understanding of each intermediary partner’s culture, vision, goals and future requirements will be essential in building long‑term, productive relationships.

 The person in post will work collaboratively with their broker firms to develop relationships that benefit all parties. While the position requires achieving high‑quality appointments and contributing to growth within the intermediary market, it is not a sales‑target‑driven role. Instead, success comes from planning effectively, working consultatively and engaging at senior level—often with Managing Directors or senior corporate stakeholders—to identify business opportunities, mitigate risks and develop joint strategies that enhance both the intermediary and end‑customer experience.

Although field‑based, this role works in close partnership with our high‑performing telephone team, jointly managing a territory of Mortgage Intermediary brokers and firms with a Telephone Business Development Manager. The role holder will focus on improving the quality and volume of mortgage applications through strong relationship management, while representing the Society’s proposition with professionalism and influence. It will also work alongside colleagues in Corporate Accounts, the wider field team and our Coventry‑based administration and support teams, drawing on their strong understanding of the intermediary and mortgage market to act as a trusted external influencer for key accounts and brokers.

In 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK’s original ethical bank was the start of an exciting journey.

Trusted by over four million people, we’re a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.

We’re officially recognised as a ‘Great Place to Work’ and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. 

We’re serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you’ll build more than just a career with us.

Flexibility and why it matters

We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.                 

Proud to be a Disability Confident Committed Employer

We’re proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.