Summer Internship - Branch Customer Service

We’re proud to announce we’re running our Summer Internship Programme again in 2026.

 This is a great opportunity to gain some hands on, paid work experience in one of our Coventry branches in the Branch Network. This is a face to face role based in one of our friendly branches, talking with and supporting our customers over the counter. (The programme is only available to students studying for the first time in years 12 or 13 at college or 6th form)

In the programme at one of our Coventry branches, the responsibilities include:

• Meeting our members face-to-face, getting to know them and providing them with excellent customer service
• Handling their transactions accurately
• Updating their account records and dealing with any questions or queries

How will you develop?

We want you to get the most out of your internship and will provide you with enough training so you have the knowledge and skills to succeed in your role. Your first week will involve you learning all about Coventry Building Society, our processes and how we work. You’ll then put your knowledge in to practice with the support of a buddy who will be on hand to answer any questions along the way. Your manager will also provide you with regular feedback and support to make sure you’re getting the most out of your programme.

We want you to get the most out of the opportunity and as it’s only on for 6 weeks it’s important you don’t have any more than a couple of days holiday during this time, with none of this during the first week, as these are the key training days. 

The programme is only available to students studying for the first time in years 12 or 13 at college or 6th form, who have not completed the programme previously.

Our values are:

• Caring – Helpful, Thoughtful, Kind
• Ambitious – Aspirational, Brave, Agile
• Responsible – Ethical, Reliable, Trusted
• Empowering – Inspiring, Enabling, Confident
• Straightforward – Simple, Easy, Clear

Please consider these values when answering your application questions.

In 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK’s original ethical bank was the start of an exciting journey.

Trusted by over four million people, we’re a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.

We’re officially recognised as a ‘Great Place to Work’ and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. 

We’re serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you’ll build more than just a career with us.

Flexibility and why it matters

We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.

Proud to be a Disability Confident Committed Employer

We’re proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.