Personal Banker

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Job overview

LocationLocation:
Nottingham
Working HoursHours:
35 hours
Closing DateClosing Date:
15 Apr 2026
Advertising Salary:Salary Details:
£24,500 - £26,000

Summary

About the role

We are looking for people with outstanding customer service and sales skills, who excel in a target driven environment, are motivated to succeed and want to thrive in a fast-paced and rewarding organisation. You will manage a portfolio of customers and aid them in opening, managing and optimising their bank accounts.  Overseeing/monitoring their transactions, pro-actively managing their financial needs and identifying opportunities to add value
Helping customers realise the full benefits of our service both assisted and digitally, as well as supporting them with more complex financial needs such as protection. Processing applications for various banking products, such as current, savings and credit account, fulfilling customer’s requests such as the verification of bank account details and printing documents for account terms and conditions. Discussing bank policies and procedures and any changes affecting policies and procedures. Referring customers to in-house experts and/or relevant bank departments as and when necessary/in the event of any specialised needs and resolving queries and complaints about accounts and banking services.
 
Our benefits include:
· 28 days holiday a year plus bank holidays and a holiday buy/sell scheme
· Annual discretionary bonus scheme
· Personal pension with matched contributions
· Life assurance (6 times annual salary)

 


About you

Your positive and enthusiastic approach to excellent customer service and has clear experience within a sales role is essential. High levels of energy, resilience and self-motivation as well as excellent verbal and written communication skills. The ability to achieve defined objectives / targets on a weekly and monthly basis and proven problem solving and analytical skills. Detailed knowledge of banking processes, rules and regulations (this would be advantageous). Cash handling experience and computer literate with the ability to navigate confidently and quickly around multiple systems whilst speaking to customers. The ability to adapt quickly and juggle multiple tasks from opening new accounts to advising on products and services and dealing with a wide range of customer queries. Proactive approach to educating and supporting customers in relation to the different ways of managing their finances, as well as going out in to the community.

About us

In 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK’s original ethical bank was the start of an exciting journey.
 
Trusted by over four million people, we’re a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.
 
We’re officially recognised as a ‘Great Place to Work’ and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing.
 
We’re serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you’ll build more than just a career with us.
 
Flexibility and why it matters
 
We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.
 
Proud to be a Disability Confident Committed Employer
 
We’re proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria

Location

Nottingham
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