Customer Service Advisor (ISA)

As Customer Service Advisor on a fixed term basis for 9 months, the person in post will be working in a small team dealing with ISA and CTF (Child Trust Fund) requests, which includes activities such as closures, transfer ins and outs. The role holder will spend majority of their time processing on a computer so attention to detail is key. There will be some interaction with customers directly as well as some correspondence with other financial institutes. Full training will be provided for this role and this is an operational on-site role.

To be successful in this role its essential you have:

•       Strong experience in a customer facing role, including telephony, retail or hospitality
•       Evidence of IT skills and a demonstrable ability to learn and use new systems
•       Ability to follow and understand regulatory policies and processes
•       Experience in dealing with challenging or vulnerable customers
•       A background of working in a fast paced environment and achieving targets or deadlines
•       High attention to detail
•       Robust listening and problem solving skills
•       Clear and concise two way communication skills – both written and verbal
•       A passion to deliver an exceptional customer centric approach