Senior Communications Specialist - Delivery

This is a rare opportunity to help shape a new organisation at a defining moment, as two historic organisations come together to form a single Group. With 6,000 colleagues, we are building a shared future rooted in purpose, ambition and meaningful change. This new Senior Communications Specialist role will be central to delivering high‑quality, engaging internal communications that bring the Executive Committee’s vision to life, inspire colleagues and create energy, belief and connection during a period of significant transformation.

Combining leadership with hands‑on delivery, the role oversees two specialist roles: one focused on optimising core channels such as SharePoint and Viva Engage, and another dedicated to creative design and content production. Together, the team will deliver dynamic, visually compelling communications that cut through, reflect organisational priorities and maintain a consistent tone, voice and visual identity across the Group. The Senior Communications Specialist ensures our channels are accessible, effective and genuinely engaging – not just functional.

Working collaboratively across the organisation, the role acts as a creative catalyst within the internal communications team. It encourages fresh thinking, experimentation and bold ideas helping to move internal communications beyond the expected. Through strong relationships, coaching and practical support, the role will help empower the team to turn complex change, strategy and leadership messaging into clear, human and impactful storytelling that strengthens colleague understanding and engagement with our purpose, culture and ambition.

The role also plays a critical part in governance and continuous improvement, balancing creativity with clarity, consistency and trust. Using insight, analytics and colleague feedback, the Senior Communications Specialist evaluates channel performance, tests new approaches and adapts quickly to what works best. They ensure content meets agreed standards, approval processes and risk controls, while still feeling fresh, confident and authentic.

We operate on a team led hybrid approach with at least 2 days a week in the Coventry & / or Manchester office

Our benefits include:

• 28 days holiday a year plus bank holidays and a holiday buy/sell scheme
• Annual discretionary bonus scheme
• Personal pension with matched contributions
• Life assurance (6 times annual salary)

Find out more about the fantastic benefits of joining Coventry Building Society here

You’re confident balancing leadership with hands-on delivery, comfortable managing and motivating a small team while producing high‑quality work yourself. With excellent stakeholder management and business partnering skills, you can advise, influence and build strong relationships across the organisation. You’re skilled at translating complex information into clear, social‑first messages that connect colleagues to organisational priorities, and you bring a highly organised, proactive and adaptable approach to everything you do.

For this role you’ll need to have:

• Demonstrable experience in internal communications within a large or complex organisation
• Proven track record of managing and optimising internal communication channels, including SharePoint and Viva Engage
• Strong technical understanding of Microsoft 365 tools and their application for effective communication delivery
• Experience in creative content production – both graphic design and video 
• Ability to plan, manage and deliver multichannel communication campaigns that align with organisational priorities.

Experience in these areas would be helpful:

• Skilled in applying data and analytics to monitor channel performance and inform improvements.
• Understanding of brand and design standards, ensuring consistency across all internal communication

In 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK’s original ethical bank was the start of an exciting journey.

Trusted by over four million people, we’re a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.

We’re officially recognised as a ‘Great Place to Work’ and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. 

We’re serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you’ll build more than just a career with us.

Flexibility and why it matters

We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.                                                                                                  

Proud to be a Disability Confident Committed Employer

We’re proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.