Performance Manager

The Combination of the Coventry Building Society and the Cooperative Bank creates the UK’s 7th largest mortgage lender and a mutual retail banking alternative to the big banks. The Group Commercial Office will be integral to the future development of the customer proposition and the commercial success of the combined business.

As a Product Performance Manager in the Homes team, the role holder will play a central role in developing and delivering pricing strategies that ensures strong commercial performance and customer outcomes. Working closely with the Lead Performance Manager, they’ll shape pricing decisions that balance margin, risk, balance sheet sustainability and customer growth.

The role holder will support the production of the annual strategic plan and ongoing forecasts that inform pricing decisions and value stream objectives. These forecasts will ensure commercial plans are both ambitious, achievable and support the delivery of the Group’s targets.

Alongside pricing and forecasting, develop high‑quality performance analysis and insight to track business performance, identify risks and opportunities and produce evidence‑based pricing proposals aligned to the Group’s growth ambitions.

This role sits at the heart of product pricing and forecasting, building strong, trusted relationships with a wide range of stakeholders across teams including product, commercial, finance, treasury and insight. Through clear communication and collaboration, it aligns stakeholders and manages expectations to ensure decisions are well understood.

Our benefits include:

• 28 days holiday a year plus bank holidays and a holiday buy/sell scheme
• Annual discretionary bonus scheme
• Personal pension with matched contributions
• Life assurance (6 times annual salary)

We reserve the right to close this advert early if we receive a high volume of suitable applications

Location/Hybrid Working: Team led hybrid working on either sites – Coventry and/or Manchester

To be successful in this role it’s essential you have:

• Experience in pricing, forecasting, performance analysis or financial modelling
• Experience in planning, forecasting and financial interpretation
• Strong experience creating performance analytics and commercial insight
• Ability to develop and report on key value drivers and commercial outcomes
• Strong Excel skills and data interpretation capability
• Strong communication skills with the ability to translate complex analysis into clear insight
• Proven stakeholder management and collaborative working style

Desirable experience will be:

• Pricing experience within UK financial services, ideally mortgages
• Understanding of mortgage market dynamics, competitor activity and commercial trade‑offs
• Experience using analytical tools and advanced techniques to support pricing and strategy

In 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK’s original ethical bank was the start of an exciting journey.

Trusted by over four million people, we’re a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.

We’re officially recognised as a ‘Great Place to Work’ and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. 

We’re serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you’ll build more than just a career with us.

Flexibility and why it matters

We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.                   

Proud to be a Disability Confident Committed Employer

We’re proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.