Specialist UX/UI Researcher (15 month FTC)

Due to a temporary secondment in the UX team we have an opportunity for a UX Research Specialist to join us on a 15-month fixed term contract.

This role sits at the heart of how we understand and design for our customers. You will be responsible for uncovering meaningful, human-centred insights that directly shape product and design decisions. Working closely with UX Designers, Product Managers and cross-functional teams, you will ensure that real user needs, behaviours and pain points are continuously surfaced and embedded across the end-to-end experience.

You will take an active role in research throughout the product lifecycle, combining discovery and evaluative approaches to help teams learn quickly and iterate with confidence. This includes planning and running hands-on research activities such as moderated and unmoderated testing, rapid usability studies, and iterative validation of concepts and designs.

A key part of the role is translating research outputs into clear, compelling insights that put the user at the centre of decision making. Rather than simply reporting findings, you will synthesise patterns, highlight opportunities, and tell persuasive stories that influence direction and drive action. You will work closely with teams to ensure that insights are not only understood but meaningfully applied to improve the user experience.

You will act as an advocate for user-centred design, helping to build a culture where research is valued, ethical, and aligned with business, risk and regulatory expectations. By fostering strong collaboration and raising the visibility of user insight, you will contribute to growing research capability and maturity across the organisation.

This is a role for someone who is curious, empathetic and outcome-focused, with a strong instinct for understanding people and a passion for turning insight into better user experiences.

Our benefits include:

• 28 days holiday a year plus bank holidays and a holiday buy/sell scheme
• Annual discretionary bonus scheme
• Personal pension with matched contributions
• Life assurance (6 times annual salary)

Find out more about the fantastic benefits of joining Coventry Building Society here.

We reserve the right to close this advert early if we receive a high volume of suitable applications

We operate on a team-led hybrid approach with at least once a quarter in the Manchester office.

About You

For this role you’ll need to have:

• Experience in a UX Research team
• Skilled in research methods (e.g. surveys, usability testing, card sorting)
• Able to analyse results and present clear insights to senior stakeholders
• Confident facilitator of workshops and idea generation
• Strong communication and presentation skills
• Understanding of Financial Services

   

  Experience in these areas would be helpful:

• Good stakeholder management
• Confident challenging ideas with evidence
• Experience in fast-paced digital environments

In 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK’s original ethical bank was the start of an exciting journey.

Trusted by over four million people, we’re a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.

We’re officially recognised as a ‘Great Place to Work’ and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. 

We’re serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you’ll build more than just a career with us.

Flexibility and why it matters

We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.                   

Proud to be a Disability Confident Committed Employer

We’re proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.