Security & CCTV Officer

We're looking for a proactive and reliable individual to join our Group Protective Security Operations Centre (GSOC) as a Security and Control Room Operator.

 Based at our Coventry head office, the person in post will play a central role in delivering effective protective security operations, contributing to the safety and security of our people, assets and premises. This is an exciting opportunity for someone to operate within a dynamic, technology‑enabled environment that goes beyond traditional security roles.

The role holder will be responsible for monitoring and operating CCTV, intruder alarms and access control systems, ensuring all incidents are identified and responded to in a timely and effective manner. As part of a 24/7 control room function, the person in post will act as the first point of contact for all security‑related matters, managing incidents, coordinating responses, liaising with emergency services and key stakeholders, and maintaining accurate records through security systems.

In addition, the person in post will support the wider security function by maintaining service levels across systems, processes and procedures, and contributing to the organisation’s overall security strategy. The role holder will conduct site patrols and attend premises where required, while delivering a professional and customer‑focused service to colleagues, visitors and partners. They will also ensure compliance through accurate record‑keeping, including audit trails, incident logs and security documentation in line with regulatory and organisational standards.

For this role it’ll be important that you can engage with a diverse range of people.

• Current or recent experience working with CCTV systems and security alarm systems
• Experience of multi-site security operations in a medium to large public sector environment
• Excellent observation and strong communication skills, verbal and written
• Good customer service experience 
• IT skills 

• Experience security control room operations 
• Experience from a retail or financial services environment 

In 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK’s original ethical bank was the start of an exciting journey.

Trusted by over four million people, we’re a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.

We’re officially recognised as a ‘Great Place to Work’ and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. 

We’re serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you’ll build more than just a career with us.

Flexibility and why it matters

We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.

Proud to be a Disability Confident Committed Employer

We’re proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.

Feedback

We are currently receiving a high number of applications for our roles and, while we review each one carefully against the advertised criteria, unfortunately we're unable to provide individual feedback. We will contact shortlisted candidates directly.